Privacy Policy

Last updated: October 2026

This policy explains what information Eco Damp Proofers ("we", "us") collects when you use this website or contact us, why we collect it, and what you can ask us to do with it.

Who we are

Eco Damp Proofers, 115 Sutton New Rd, Birmingham B23 6RP. For anything about your information, email [email protected] or call 0121 330 2385.

What we collect

When you send an enquiry: your name, phone number, email address, and anything you tell us in your message (for example your address or details of the job).
When you call or email us: your phone number or email address and what we discuss.
When you browse the site: basic, anonymous information about how the site is used, such as pages viewed, device type and rough location. This may use cookies or similar technology.

Why we use it

To reply to your enquiry, arrange a visit and give you a quote. This is a step you have asked us to take before any agreement, or is in our legitimate interest in answering you.
To carry out and support any work you book with us.
To keep simple records we are required to keep, such as for tax.
To understand how the website is used so we can improve it.

We do not sell your details, and we do not send marketing unless you have asked us to.

Who we share it with

Any specialist we bring in to help with your job, only as much as they need to do it.
The services that run this website and our enquiry form (for example our web host and form provider), which handle your details on our behalf.
Anyone we are legally required to share it with.

How long we keep it

If you do not go ahead with any work, we delete your enquiry within 12 months. If we do work for you, we keep the records we need for as long as the law requires (usually six years for tax and guarantees).

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it or delete it, or object to how we use it. Email [email protected] and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.